Terms & Conditions

Last Updated: 1/1/2017

Your purchase is subject to Flooring America/Flooring Canada's normal terms and conditions of sale which are shown below for your reference. Please read them carefully.

Price Protection Guarantee

Our buying power allows us to buy big and pass volume-purchase savings directly on to you. We feel confident that our prices are the most competitive in the market and assure you that you will not find a lower price at any other floor covering retailer in your area. However, if within 30 days of making your purchase, you should happen to find a lower Flooring America®/Flooring Canada® first quality product of the same brand and styles as the flooring you purchased, we will happily refund your money. It's our Price Protection Guarantee, and it's simple. Just present your retailer with the competitor's advertisement or written estimate for the same floor, and you take home the difference in price! Price Protection applies to materials only.

Price Protection Guarantee applies only to local retail store pricing and/or purchases. Online retailers and wholesalers are excluded. "Local retail store" is defined as a permanent building/structure containing outdoor signage with store name, street address, customer parking, and phone contact information listed in a public phone directory.

Lifetime Installation Warranty

Your retailer guarantees the quality of workmanship to be professional and in keeping with industry standards. Should installation service be required attributable to the original installation of your flooring during the life of the manufacturer's wear warranty (which varies) from the time your flooring was installed, present your sales receipt, and the store where you made your purchase will return and provide that service at no cost to you. This warranty is valid only for original owner-occupied residential installation by your store and will be invalidated if problem is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

The following additional conditions are not considered installation-related problems and are not covered beyond this limited-installation warranty:

Carpet: visible seams normally required for installation.
Tile flooring: tile and grout cracking due to subfloor deflection or foundation settling.
Hardwood flooring: gapping between boards and moisture-related issues.
Laminate flooring: moisture-related issues.
Vinyl flooring: visible seams normally required for installation.
Satisfaction assurance replacement warranty

All our floors carry a 30-day replacement warranty. If at any time during the first 30 days after your flooring is installed you wish to change your new flooring for any reason (other than as expressly provided below), present your sales receipt, and the store where you made your purchase will replace it with another style or color of flooring of equal value. Should you wish to replace the flooring with a flooring upgrade, you may do so by paying the difference in price. No monetary compensation will be paid if a floor of lower price is selected. This is a one time replacement only and does not include replacement of cushion or reinstallation charges. Simply call your retailer within 30 days of installation and indicate that you wish to choose another floor under the replacement warranty, and provide your sales receipt. This is a replacement warranty and does not apply to matters covered by other warranties. Any replacement product cannot be the same style and color as the original purchase. Replacement quantity must be the same as the original purchase. This warranty is valid only for original owner-occupied residential installations. No replacements will be made with respect to flooring that has been glued down, subject to abuse, vandalism, alteration or damage caused by smoke, fire, flood, wind, lightning, or any disaster. This warranty applies only to the original purchaser of flooring that has been professionally installed by your retailer. Customer is responsible for all labor and reinstallation charges of all materials, including, but not limited to, flooring, walls, and countertops.

Material Amounts

A 2% variance on material widths is within mill tolerances and is agreed to be acceptable within the industry limits. The amount of materials sold is compatible to measurement of floor covering and the material dimensions. Material overage of approximately 10% is required in order to cut, seam, and trim materials. In some instances the amount of padding or underlayment installed may be less. The seller has taken this variation into full account in establishing pricing. Installation charges are based on the amount of material needed and not on the installed amount.

Product Color

Color match to samples will vary from dye lot to dye lot. Buyer agrees to accept color variances that fall within industry-established ranges. Shading, pooling, water marking, shedding, fluffing or pile crushing do not constitute manufacturing defects. These are inherent characteristics of all pile fabrics. Missing tufts in looped carpet is not a defect and can be remedied by reinserting missing tufts by a qualified technician. Hardwood, cork, and bamboo are natural materials that will have color variations such as variations from heartwood to sapwood, mineral streaks, and variations in the grain. Temperature and humidity must be maintained within manufacturers' recommendations to avoid excessive expansion and contraction.

Despite every effort to accurately duplicate each product's color when shown on our website, actual colors may vary. Due to monitor and resolutions settings, subtle variations in color and surface texture may not be fully revealed when viewing products on our website. We make every attempt to give you a good representation of the available colors for each product available in our stores. For an accurate representation of what a product will look like, we recommend that you view the sample of the product in a store. Product and color availability varies by store.

Pricing and Product Availability

We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices shown on this site are subject to change until you have actually placed your order and it has been confirmed with the store. Prices shown are for product cost only and where applicable for estimated installation costs to install that product. Not all products available in all stores. We expressly reserve the right not to accept your order in the case of a pricing error or other technical issues.

Coupons and discounts: coupons must be presented at the beginning of the sales process. Not valid with any other coupons, discounts or on items that are on sale or clearance. Cushion, labor and installation are excluded; coupon applies to product material only. Coupons cannot be used on prior orders. Coupon discounts are available at participating Flooring America/Flooring Canada's stores only. Not all stores honor coupons available on this website. All coupon and sale offers are for retail sales only, no commercial or contractor sales.

Mechanic's liens: failure of this contractor to pay those persons supplying material or services to complete this contract can result in the filing of a mechanic's lien on the property, which is the subject of this contract pursuant to law. To avoid this result you may ask this contractor for "lien waivers" from all persons supplying material or services for the work described in this contract upon completion of project.

In the event of default by the customer under any of the terms and provisions hereof, and should the seller employ an attorney to enforce any provision hereof, or to collect damages for breach of this contract, the customer shall pay to the seller such reasonable attorney's fees as may be expended with respect thereto. In addition, should buyer breach this agreement, the seller may charge and collect a restocking fee. Such remedy shall be in addition to all other remedies available to seller. Buyer and seller agree that this contract is the complete agreement between the parties and that everything the buyer expects the seller to perform is written hereon; buyer and seller also agree that this contract can be modified only in writing, with the consent of both parties. This contract shall be governed by the uniform commercial code as adopted in the state of sale. In the event of a conflict between a term herein and the uniform commercial code, the term herein will control.

Installation Information

Your Flooring America/Flooring Canada retailer will provide a proposal outlining the costs involved to install your new flooring. This proposal will indicate what the installation services will include. Any additional work not outlined in this proposal may incur additional charges for installation services. Installation of flooring requires preparation of the subfloor. The costs for this subfloor preparation are not included in the installation cost estimates shown on this site because these costs can only be determined upon site inspection. Additional labor and materials may be required in order to remove prepare a subfloor for new flooring installation. The final installation labor quote will be submitted for your approval prior to processing your order.